Delivery information
Delivered across the United Kingdom.
Free tracked delivery as standard, with signed-for handling for controlled drugs and insulated packaging where temperature matters.
Options
Four ways to receive your medicines.
Service
Delivery time
Cost
Notes
Royal Mail Tracked 48
2–3 working days
Free
Standard option for all prescriptions. Discreet, unbranded packaging.
Royal Mail Tracked 24
Next working day
£5.95
Order before 14:00 Monday to Friday for next working day delivery.
Special Delivery Guaranteed
By 13:00 next working day
£8.95
Signed for. Required for certain controlled drugs.
Collection in person
Same day
Free
Collect from the pharmacy during opening hours with photo ID.
Delivery times are estimates from dispatch and exclude weekends and bank holidays. We dispatch only after a pharmacist has clinically checked and dispensed your prescription.
The detail
How we look after what we send.
Discreet packaging
Nothing on the outside of the parcel identifies the sender as a pharmacy or the contents as medicines. Your name and address are the only visible details.
Controlled drugs need ID
Schedule 2 and 3 controlled drugs are sent signed-for. The named patient, or someone acting for them, must be available with photo identification.
Temperature control
Medicines requiring cold storage — including some liquids and injectables — travel in insulated packaging with temperature-monitoring strips.
If you are out
Royal Mail will leave a card and hold the parcel at your local depot or a collection point for 18 days. Controlled drugs are returned to us if not collected.
Undelivered and returns
If a parcel comes back to us, we will contact you to rearrange delivery. Medicines that have left our premises cannot be returned to stock.
Safety in transit
Why some parcels look different.
Controlled drugs are high-value and high-risk. Parcels containing them are sent signed-for, tracked at every stage, and never left in a porch, bin store or safe place. If nobody is available to sign, the parcel returns to the depot rather than being left unattended.
If a delivery is lost or damaged, contact us the same day. We will investigate with the carrier and, where appropriate, dispense a replacement once the prescriber has been informed.
Delivery questions
- Tracking is sent by text and email when your parcel leaves the pharmacy.
- We can deliver to a work address or a trusted representative.
- We do not deliver outside the United Kingdom.
- Need it urgently? Call us before 14:00 and we will advise on the fastest lawful option.